Creating Efficiency with Data at Large PE-Backed Company

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Data Sources

NuView worked directly with a $3 Billion travel and hospitality company to address reporting blind spots and improve process management. By addressing inefficiencies in the organizations extensive call center operation, the client saw a reduction in personnel bandwidth, which in turn created a large cost savings of both time and money.

Challenge Solution Impact

Challenge

The client operates a $3 Billion travel and hospitality company backed by PE, which was actively seeking visibility into the business. Essential reporting and analysis were completed using spreadsheets and outdated technology, which led to crippling delays for management. In order to drive performance management and business development, they needed real-time insight into important company analytics.

Solution

NuView worked to identify opportunities for process and operational efficiencies. Custom Alteryz workflows were created to use in Qlik, a data analysis tool. Additional roll-specific dashboards were built to give team members important insight into key performance indicators, allowing management and PE backers to view real-time company analytics as well as historical data.

Impact

With improved visibility into key business metrics as well as the additional timesaving’s of 80+ hours of manual analysis, the business could move quickly and efficiently as situations arose. This project reached completion at the height of the COVID-19 pandemic, putting the new efficiencies to the test. Using the real time analytic dashboards, the company was immediately able to manage an increased call volume in their call center, expertly managing capacity. Among other key performance indicators, the new Alteryz workflows also helped management analyze the long-term impact of cash back versus travel credits for their customers, by analyzing current and future cash flows.

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